📄 常見問題解答 | FAQ

1️⃣ 我如何下單購買產品？ | How do I place an order?

📝 您可以在我們的網站上選擇您需要的健康貓產品，添加到購物車，然後按照指示完成結賬流程。
💡 Simply select the desired health products for your cat from our website, add them to your cart, and follow the instructions to complete the checkout process.

2️⃣ 提供哪些付款方式？ | What payment methods do you accept?

📝 我們接受多種付款方式，包括 銀行轉賬、信用卡、PayMe 和電子錢包 等。
💡 We accept various payment methods, including bank transfer, credit cards, PayMe, and digital wallets.

3️⃣ 產品需要多長時間送達？ | How long does delivery take?

📝 訂單確認後，我們通常會在 3 至 5 個工作日內發貨，運輸需時 5 至 7 天。如有特殊情況，我們的客服團隊會主動與您聯繫。
💡 After your order is confirmed, we usually ship within 3 to 5 business days, and delivery takes an additional 5 to 7 days. In case of any delays, our customer service team will reach out to you promptly.

4️⃣ 如何處理退貨和退款？ | What is your return and refund policy?

📝 如果您收到的產品有問題，請在 7 天內聯繫我們的客服團隊。我們將根據退貨政策為您處理退貨和退款。
💡 If you receive a defective product, please contact our customer service team within 7 days. We will process your return and refund according to our policy.

5️⃣ 如何聯繫客服？ | How do I contact customer service?

📞 電話 | Phone: +66-XXX-XXXXXX
📧 電郵 | Email: cs@emeowth.com
💡 You can reach us via the following methods: